Shipping policy
Shipping Policy - Dermaximo
At Dermaximo, we understand the importance of timely and reliable shipping to enhance your shopping experience. Below, you will find details on our shipping process, delivery times, and important policies to ensure a smooth and transparent experience.
Shipping Coverage
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Service Area: We currently ship Worldwide. List of countries we ship to are listed below.
Shipping Costs
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Standard Shipping: Shipping is Free above 50 USD. Orders below 50 USD are charged a fixed delivery fee of 5 USD.
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No Hidden Fees: We ensure full transparency, with no additional charges applied at checkout.
Processing Time
Orders are processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays.
Order Cutoff Time: Orders placed before 17:00 CST will be processed the same day. Orders placed after this time will be processed the following business day.
During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Time
Delivery times vary depending on your location. Please note that unforeseen circumstances such as weather delays, customs clearance processes, or carrier issues may impact delivery times.
Estimated Standard Shipping Times:
| Country | Standard Shipping Time |
|---|---|
| United States | 6-10 Business Days |
| United Kingdom | 6-10 Business Days |
| Australia | 6-10 Business Days |
| New Zealand | 6-10 Business Days |
| EU (Other) | 6-10 Business Days |
| Rest of the World | 8-12 Business Days |
| Sweden | 6-10 Business Days |
| Norway | 6-10 Business Days |
| France | 6-10 Business Days |
| Germany | 6-10 Business Days |
| Austria | 6-10 Business Days |
| Luxembourg | 6-10 Business Days |
| Spain | 6-10 Business Days |
| Italy | 6-10 Business Days |
Tracking Your Order
Shipping Notification: Once your order is dispatched, you will receive an email with tracking information.
Tracking Methods: You can track your order using the provided tracking number via our Track your order portal.
Order Modifications and Cancellations
Order Changes: If you need to modify your order, please contact us within 12 hours of placing it. After this window, changes may not be possible.
Order Cancellation: Orders can be canceled before processing begins without penalty. Contact customer service as soon as possible.
Weekend Orders: Orders placed over the weekend will begin processing on the next business day.
Lost or Damaged Shipments
Lost Orders: If your shipment is lost in transit, contact us within after 10 days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund as needed.
Damaged Goods: If your order arrives damaged, notify us immediately with photos of the damage. We will provide a resolution, which may include a replacement or refund.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible at info@dermaximo.com. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed for shipping.
For any further questions or concerns about our shipping policy, please contact our customer service team at info@dermaximo.com.
Company name: Dermaximo
Address: Vosbergerweg 39, Heerde, 8181JK, The Netherlands
Email: Info@dermaximo.com
Contact us
Company number: 94916004
TAX Number: NL866935496B01
Available: Monday to Friday | 09:00 - 17:00 hours