Privacy Policy - Dermaximo

At Dermaximo, we value your privacy and are committed to protecting your personal data. We process your information only to enhance our services and ensure a seamless shopping experience. Your data will never be shared with third parties for commercial purposes. This Privacy Policy outlines how we collect, use, and safeguard your data.

Collection of Personal Data

We collect various levels of personal data both on our website and in our physical operations:

• Browsing as a Guest: If you browse our website without registering, we do not collect personal data. However, certain features may be restricted.

• Registered Users: When you create an account, we collect necessary personal details such as your name and contact information to provide services like order management, email updates, and exclusive product access.

• Order Placement: To process purchases, we collect essential details such as your name, contact information, and payment details. This information is securely stored and used only for transactional purposes.

• Customer Account Updates: You may review or update your personal information by contacting our customer service team or modifying your profile in your account settings.

Use of Personal Data

We use your personal information for the following purposes:

• To fulfill your orders, including processing payments and verifying security measures.

• To provide customer service, including responding to inquiries and sending order updates.

• To maintain and improve our website and services, ensuring a smooth shopping experience.

• To send promotional materials (if consent is given). You can unsubscribe at any time using the link in our marketing emails or by contacting our support team.

Data Storage & Security

Your personal data is stored in a secure database, and our website is protected by SSL encryption to ensure all transactions remain private. We follow strict data security protocols to prevent unauthorized access, disclosure, or misuse of your information.

Payment Security: We process all payments through Shopify, a globally recognized and secure platform. Shopify ensures all transactions meet the highest security standards.

Third-Party Service Providers

We work with trusted partners to enhance our services:

• Email Marketing: We use Klaviyo to manage email communications. Your email will only be used for transactional updates and marketing communications if you have opted in.

• Order Processing & Payments: Payments are handled by Shopify and Klarna, both of which comply with strict security regulations to protect your financial information.

• Reviews & Customer Feedback: Reviews may be collected via Vitals, which ensures transparency and customer engagement.

Cookies & Tracking Technologies

We use cookies to optimize your browsing experience and analyze site performance. Third-party services such as Google Analytics may collect anonymized browsing data to help us improve our website.

Your Rights & Control Over Data

You have the right to:

• Access your personal data and request details on how it is processed.

• Rectify incorrect or outdated information.

• Limit or object to data processing where applicable.

• Request Data Portability to transfer your information to another service provider.

• Withdraw Consent for marketing communications at any time.

If you wish to exercise any of these rights, please contact us at info@dermaximo.com.

Data Retention & Compliance

We retain your data only as long as necessary for legal and operational purposes. All data processing is compliant with GDPR regulations and applicable data protection laws.

Changes to the Privacy Policy

Dermaximo reserves the right to update this Privacy Policy at any time. Any changes will take effect immediately upon publication on our website.

For any privacy-related inquiries, please contact info@dermaximo.com.

Company name: Dermaximo
Address: Vosbergerweg 39, Heerde, 8181JK, The Netherlands
Email: Info@dermaximo.com
Contact us

Company number: 94916004
TAX Number: NL866935496B01

Available: Monday to Friday | 09:00 - 17:00 hours